General conditions of sale
1. Areas of application
These general conditions of sale (hereinafter, the “CGV”) apply to any query or order made through the website www.luzjardin.com and derived addresses (hereinafter the “Site”) of SOJO SERT SL ( Lightpro brand distributor) domiciled at Carrer del Prat 17, 08480, L Ametlla del Valles, Barcelona, registered in the Mercantile Registry with the NIF number B67253286 (hereinafter, “the Lightpro brand”). His email address is firstname.lastname@example.org
These GVCs apply to the purchase of goods that must be delivered in Spain (hereinafter the “Products”). The confirmation of the order by the buyer entails the unreserved acceptance of these GVCs, which prevail over all previous versions or specifications emanating from the buyer, including the exchange of emails.
These CGVs can be modified, so it is recommended to read them before placing each order.
2.1 PRODUCT OFFER
There may be differences between the Products delivered and those represented on the Site or catalog, mainly as regards Handicraft Products, whose manufacturing homogeneity cannot be guaranteed. Such differences, since they do not influence the basic characteristics of the Products and do not affect their quality, cannot justify a cancellation of the order or a rejection of delivery. Since an accurate representation of the Products on the Internet Site and / or in the catalogs cannot be guaranteed, in particular due to differences in color finishes in Internet browsing software and / or on screens, the brand Lightpro cannot be held liable for the inaccuracy of the photographs contained in the Site.
Any orders for Products are subject to availability, so that, if there are difficulties in their supply or lack of stock, the Lightpro brand expressly reserves the right to inform of any other product replacing the same quality and value. . If the product replacement offer is rejected, the Lightpro brand will reimburse the amounts that had been paid.
2.2 ACCEPTANCE OF THE ORDER
The order is firm, for the buyer, from the moment he confirms it. For the Lightpro brand, from the validation of the payment and the confirmation of the taking into account of the order.
3. Price / Payment
3.1 PRICE OF PRODUCTS
The prices of the Products appear in euros. Taxes related to the sale of Products are included, including IVA for private customers, but not for professionals. Guaranteed prices until the publication of a new catalog.
3.2 EXPENSES AND DELIVERY TIMES
The delivery of the Products may be made by carrier or by postal package. The type of transport and the price of the same will be required when placing the order.
Processing and shipping costs are calculated exactly for each of your orders. This lump sum participation is added to the amount of your purchases depending on the place of delivery and the amount of your order.
Delivery time varies by product, but approximately the decoration accessories have an estimated time between 24h-72h. Some products may take between 5 days to 3 weeks. In the case of the exclusive online collection, the estimated delivery time is 15 business days.
The invoice addressed to the buyer will take the data indicated by him in his client account. The buyer can modify this information every time he makes a new order from the website.
The buyer who acts as a professional must contact the Professional Service of the Lightpro brand – before the final validation of an order – to issue a professional invoice. The professional client will communicate to the Lightpro brand the set of data necessary for the issuance of the invoice, as well as their intra-community IVA number.
4.1 DELIVERY METHODS
When you place your order, you will be indicated the mode of delivery (by carrier or by postal package).
Package delivery: Your order will be delivered by a carrier specializing in express delivery. A delivery man will appear at your address after the shipment of the merchandise. The packages will be left at your address or where you have indicated. Prices do not include installation.
Delivery by carrier: The delivery of your order will be made by a carrier specialized in the delivery of furniture. Your furniture will be delivered wrapped, in boxes or on pallets to ensure maximum protection. Our delivery service will contact you to set a delivery date. Attention: before placing the order, you must check, especially in terms of size and volume, that your products can be transported through the access roads to the place of delivery. We will deliver the items by appointment within 5 days to 3 weeks from the confirmation of the order, on the date agreed with the carriers (unless otherwise indicated at the time of the order, for example, if the product is in a state of provisioning). Our delivery service will contact you by phone to make an appointment.
Upon acceptance of the budget by the buyer and the Lightpro brand, the buyer must mention the obstacles to a delivery by normal access roads (stairs, elevator, doors on the landing) in the order and remind them to the carrier. The buyer must first verify the order, in particular, in relation to the specifications of the Products in terms of size and volume, that these can be transported by the access roads to the place of delivery.
The inability to deliver the Products on the agreed date by the carriers, due to the absence of the buyer or information on the need to resort to specific means of delivery, may result in the payment of additional delivery costs and / or the Cancellation of the order by the Lightpro brand. The risks of the Product are transferred to the buyer at the time of delivery or on the date of the first presentation of the products by the carriers to the delivery date agreed with the latter.
In the cases in which the dates of respective availability of the Products of an order were different, the Lightpro brand will propose to the buyer to divide his order. In the case of fractional delivery, the participation in the delivery costs indicated in section 3.2. It will be applied in each of the fractions of the order. If a fractional delivery is not made, the delivery will intervene on the date of availability of all the Products ordered.
4.2 RECEPTION AND CLAIMS
Upon receiving the order, the buyer must proceed with all the necessary examinations to detect possible breakdowns, deficiencies, defects or other apparent defects, as well as the disagreement of the Products delivered with your order. In particular, the buyer must check the condition of the packaging, the number of packages and the Products in terms of quantity, reference, condition and characteristics. In case of claim, the buyer should contact the customer service department of the online shop at email@example.com The buyer must send a copy of this claim to the Lightpro brand within the same deadlines. Likewise, the buyer must be able to provide any proof that is required in relation to the reality of the claims filed and offer the Lightpro brand, its carriers or any person delegated by them, the facilities necessary to proceed with its finding; The buyer must refrain from intervening or having a third party intervene for this purpose. Accepted claims will result in a defective or non-conforming Product change, or its reimbursement in case of unavailability of the Product in the warehouse or with suppliers. The returned Product must be delivered to the carriers in perfect condition, in its original packaging and provided with all its accessories. No spontaneous return will be accepted without the agreement of the Lightpro brand.
Not completely satisfied with the product? No problem, at luzjardin.com you can always return them. We thank you to contact our customer service firstname.lastname@example.org within 14 days after receiving the full order if you want to make a return. Have your customer number and order number at hand to speed up the process. When we have received your return request, we will send you a prepaid UPS label, at no cost to you. If you use another method, the shipping costs will be at your expense. If you wish to return a product, please send it to us in its original condition and in its original packaging. The refund is made in the same way that the payment was made.